Shipping policy

 

At GRACE & OLIVIA, we offer free standard shipping for all orders. Orders are processed within 1–3 business days.

Delivery times depend on your location, and we strive to deliver your orders as quickly as possible.

If your package is lost or damaged during transit, please contact us within 4–6 days at info@graceandolivia.com. If you have any questions, feel free to reach out to us at any time.

Average Delivery Times

  • Orders are processed within 1–3 business days.
  • Processing generally takes one business day during the week. However, if you order on a Friday evening or over the weekend, processing may take a little longer.
  • Once processed, your order is shipped, and delivery typically takes 10–14 business days.

We aim to make the ordering and delivery process as seamless as possible. Should you have any questions or concerns, do not hesitate to contact our customer service team. Below is a detailed explanation of how your order is processed and delivered.

Ordering Process

1. Adding Products to Your Cart

  • Visit the product page and add your desired product to the cart by clicking the black “Add to Cart” button.
  • Ensure you’ve selected the correct variants (e.g., size, color).

2. Proceed to Checkout

  • If everything looks good, click the “Proceed to Checkout” button.
  • On the information page, enter your address details carefully and accurately. Once verified, click “Continue to Shipping.”

3. Review Shipping Details

  • On the shipping page, review your address details to ensure accuracy.
  • Free shipping is confirmed at this stage. As a token of our appreciation, we always cover shipping and delivery costs. Click “Continue to Payment” to proceed.

4. Payment Options

  • Choose from several secure payment methods. All payment methods on www.graceandolivia.com are SSL-encrypted, ensuring a safe payment environment.

    • Credit Cards (AMEX, Mastercard, Visa)
    • PayPal
    • Apple Pay
    • Google Pay
    • Shop Pay

  • After selecting your payment method, click “Complete Order” and follow the instructions to finalize your payment.

  • If you experience any issues, feel free to contact us at any time for assistance.

Shipping Costs

  • Shipping is always free, with no minimum order amount required.
  • Every product is delivered to your doorstep at no cost to you.

Shipping Your Order

Did you find the perfect outfit or accessory on our website? We understand you’d like to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped promptly.

To maintain fair prices for our products, we ship packages in bulk once we reach our minimum quantity. We appreciate your understanding and support as we strive to create a better and more sustainable world.

If you would like your order shipped immediately, please email us. Our service team will assist you in finding the best solution.

For additional inquiries or assistance, don’t hesitate to reach out to our customer service team at info@graceandolivia.com.