Refund policy

Thank you for your purchase!
We hope you are satisfied with your purchase. However, if for any reason you are not, you may return the product within 30 days of delivery.

PLEASE NOTE: WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING COSTS WILL APPLY.

Returns

Can I return my order?

Yes, it is possible.

If you are not satisfied with the items ordered, you may return them within 30 days of receipt.

The following conditions must be met for a return to be accepted:

  • The order must include all its components and parts, and the packaging must be intact as received.
  • The product must have been handled normally; damages due to improper use are excluded.
  • Products where hygiene is critical must be thoroughly cleaned before initiating the return process.
  • If the product was defective upon receipt, you may return it. We reserve the right to charge the customer for shipping costs.

Returns will be processed within 7 business days. If the conditions are met, the return will be officially acknowledged within this timeframe.

We reserve the right to reject returned items if they are suspected of being used or damaged through no fault of our own.

How can I return my order?

If your order meets the above conditions, please follow these steps to initiate the return process:

  1. Send us an email at info@graceandolivia.com.
  2. Ensure the email includes the following details:
    • Order number
    • Reason for the return request
    • Photo of the product in case of damage
    • Customer’s full name
    • Customer’s address

We will then contact you and provide the return address. Do not send the return to the sender's address. We will provide the correct return address once you have contacted us. As the customer, you are responsible for the shipping costs associated with returning the product.

GRACE & OLIVIA

Right of Withdrawal

Consumers have the right to withdraw under the following conditions, provided the consumer is a natural person who concludes a legal transaction for purposes not primarily related to their commercial or professional activities:

Conditions for Withdrawal

Customers have the right to cancel their order within the 15 minutes of purchase.

As we operate a fully automated system, orders are processed immediately after placement. Therefore, we cannot interrupt the shipping process until the delivery is complete, and refunds can only be issued once the goods have been received.

To exercise your right of withdrawal, you must notify us, of your decision to withdraw from this contract by providing a clear statement (e.g., via email). The withdrawal is considered complete once we have received the goods. The buyer is responsible for the return shipping costs.

Handling Orders in Transit

As our products are shipped from Asia, there may be longer transit times beyond our control. If the goods are already in transit, cancellation is no longer possible. In such cases, please wait until you receive the goods and then return them to us. You may, of course, inform us of your intention to cancel in advance.

To ensure the fastest possible processing of your return, please provide a shipping confirmation.

Consequences of Withdrawal

If you withdraw from this contract, we are obligated to refund all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without undue delay and no later than 14 days from the date we are informed of your decision and have received the goods.

We will make the reimbursement using the same payment method you used for the original transaction unless expressly agreed otherwise; in any case, no fees will be charged for the reimbursement.

ALL RETURNS MUST BE SHIPPED AT THE CUSTOMER'S EXPENSE TO OUR CENTRAL WAREHOUSE IN ASIA.

Thank you for your understanding and cooperation.